Frequently asked questions
How long are we hiring the products for?
All products are for a 3 day hire period – collection day before the wedding or event and return day after. If you need any longer just let us know and we will check availability for you.
Do you have a minimum order?
We don’t have a minimum order for our hire shop.
Where do we collect from?
Collection and return is from our warehouse in Longfield.
What if I change my mind?
You can cancel you order and get a full refund up to 6 months before your wedding or event. Any cancellations after this event will be charged at 50%.
Do you deliver?
Yes we can delivery, please let us know the delivery and collection address and we will let you know a price.
Deposit
We require a £250 deposit by BACS transfer on collection which will be refunded upon safe drop off, off all hired products. Any breakages at cost price will be deducted from your deposit.
What if we break anything?
It happens, but it’s not a problem. All breakages will be charged at replacement cost.
What if we need to change our quantities?
At the time of booking, please book what you think you require. We require your final numbers 4 weeks before wedding or event date – we can add more or take away and refund.
Should I order any extras?
Yes, always a good idea, we always advise to add a couple more of each item to your order, just in-case there are any last minutes changes or breakages.
How do we return the items?
Just package the hired items into the boxes provided and return to our warehouse in Longfield. We ask that if possible cutlery and charger plates are rinsed but they must not go in dishwashers as this will damage them. We hand wash and polish all our hire items.
Do we have to pay extra for cleaning?
No, our prices include hand washing, polishing, laundry and ironing as required