How long can items be hired for?
All products are available to hire for 3 day hire period. Collection can take place the day before your wedding or event, and the items returned the day after. If you need any longer, please let us know and we will check availability for you.
Do you have a minimum quantity or spend for hire orders?
We don’t have a minimum quantity or spend for our hire shop.
Where do we collect from?
Hire items are to be collected from and returned to our warehouse in Longfield.
What if I change my mind?
You can cancel you order and receive a full refund up to 6 months before your wedding or event. Any cancellations within 6 months if your hire date will be charged at 50%.
Do you deliver?
Yes, we can delivery. Please let us know the delivery and collection address and we will give a quote for this.
Deposit
We require a £250 deposit by BACS transfer upon collection which will be refunded if / when the items are returned safely. Any breakages or damage will be deducted from your deposit at cost price.
What if we break anything?
It happens, but it’s not a problem. All breakages will be charged at replacement cost.
What if we need to change our quantities?
At the time of booking, please request what you think you will need. We then require your final numbers 4 weeks before wedding or event date. At this stage. we can add more or issue a refund if your numbers are less than expected.
Should I order any extras?
Yes, this is always a good idea. We always advise to add a couple more of each item to your order, just in case there are any last minutes changes or breakages.
How do we return the items?
To return the hire items, simply package them back into the boxes provided and return to our warehouse in Longfield. We kindly ask that cutlery and charger plates are rinsed by hand before being packaged up. Please note that they must not go in dishwashers as this will damage them. We hand wash and polish all our hire items.
Do we have to pay extra for cleaning?
No, our prices include hand washing, polishing, laundry and ironing as required